How to provide the URL which will enable players to delete their data (Playfab at backend) as per the new Data Safety form in Google Play Console

Question

Hi as per the latest data safety form in Google Play Console , it wants me to add a link so that users can use to request that their account and associated data is deleted in playfab. In my game I collect a user's email-id, username and password only for the purpose of multiplayer game as such. But now google is asking me to add the link so that these details can be deleted . How do I do that?

Also how can I make sure that the user himself and not someone else is responsible for the deletion of the data? This can be made possible if there is some confirmation email can be sent to the user's mail box, but how do I do that?

I searched everywhere but I got this answer but it doesn't talk about the user deleting the data so I am asking here

You can see the screenshot of the questions in the google play console here:

I asked the same question here in Playfab forum, but my question has been put in moderation for the past 4 days. I contacted the system administrator but there is no reply from there also. If anyone here can help me that will be great

Answer 1

I think you might be misinterpreting the instructions. I don't think that their expectation is for the linked page to be used to request account deletion, but that it prominently feature the steps required to request account deletion.

For example, let's say you place a "delete my account" option in a menu within your game. My read is that you are required to have an 'explainer' web page that a user could follow to find and use that feature.

As to verifying user user credentials before deleting data, the PlayFab GDPR documentation says this:

It is your responsibility as the game developer to verify that the credentials match the player requesting an export or deletion of their player data. PlayFab does not provide any type of verification when using these APIs.

However PlayFab does offer an email verification feature. But our solution isn't the only option for verification. You can create your own process too.