I have released my first title Audio Infection ( https://store.steampowered.com/app/911580/Audio_Infection/ ) for a bit over a year ago. Recently 1 user has so far encountered an issue where the game does not launch. He is the only user that encounters this problem.
He has this issue on both Win 7 and Win 10. His system specs are fine and his drivers are up-to-date. The game does not leave a log file, rather it looks like it is unable to boot. There are no Windows error reports on it either. I watched it through Discord screenshare because I could not properly understand his issue.
I had asked a few other random people to test my game and demo (he has the issue with both, the demo and full version) however no one else (including me) is able to reproduce this behavior.
At this point I have tried:
- updating Unity from 2018 to 2019 (no change in behavior)
- added manual logging (with no results)
- updating drivers (on his system)
- installing Visual C++ (on his system)
- empty project with Unity sample scene (he was able to load the sample scene!)
- deleting crashhandler.exe (used to fix similar issue in the past based on older threads)
- modifying files
- deleting and downloading the files
What else can I try in order to figure out what is causing the issue? I am honestly clueless. Since the sample project was able to boot on his system there is definitely something wrong with the build on my end. However he is the first person with this issue. It doesn't even get to the point of launching on his system and it can't be found in the memory either. It is almost as if Windows is blocking it from launching, however that is not the case. But the result is very similar to that.
There is a free demo on the store page available in case you want to see if it boots on your system. It works for both VR and non VR systems. When no VR devices are detected all VR related contents are disabled. This has been thoroughly tested and worked on loads of different Windows systems with different specs, with VR and no VR.
Once again, there are no errors, no logs, the build doesn't even make it to that point, yet that exact same build works for literally everyone else on various systems. I am absolutely clueless about what to do in order to resolve this issue. Any help/advice or pointers towards the right direction are greatly appreciated!
PS: he is not a troll, I have known this guy for a long time now and he genuinely wants to support me.