When trying to install Unity I am getting the following error:

The download of version ... was cancelled. enter image description here

I checked that there are no spaces in the path. enter image description here

Also I can not Sign in. When I provide the correct email and password the Sign in window just closes with no result.

Also I tried to report a bug using the Report Bug feature, but it seems not to work. enter image description here

Also I tried to post a question on Unity Forum. But the Sign In over there does not work as well.

What else may I try? Thank you.

  • 3
    \$\begingroup\$ This looks like an issue that Unity's support team will be better equipped to help you solve than its userbase is. \$\endgroup\$
    – DMGregory
    Commented Dec 16, 2018 at 21:15
  • \$\begingroup\$ @DMGregory, Thank you. But what method could I use to reach the Unity support team? \$\endgroup\$ Commented Dec 17, 2018 at 10:28
  • \$\begingroup\$ Here's a walkthrough guide to reporting a bug to Unity support \$\endgroup\$
    – DMGregory
    Commented Dec 17, 2018 at 12:56
  • \$\begingroup\$ @DMGregory, it tells When running Unity choose Help->Report a Bug... the problem is that I cannot install Unity. Thank you. \$\endgroup\$ Commented Dec 17, 2018 at 13:19
  • \$\begingroup\$ Sounds like your account might be corrupted in some way. Try using a clean browser (eg. in private / incognito mode) to create a brand new account on the Unity website, and see if you can sign in with that. Then you can use that new account to report a bug through the HUB or forum. \$\endgroup\$
    – DMGregory
    Commented Dec 17, 2018 at 13:40

1 Answer 1


If the Unity Hub is not working, you can still always download any version of Unity directly from their website:



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