my company has developed an Android game using Cocos2D-X. Game works quite well except that for some unknown reason, save games keep disappearing. Users report that they play the game for several days, make good progress and then one day they enter and the game starts over, like there is no save game. We have circumvented this a bit with frequent saves to our backend and then if the local save game is missing, we retrieve it from the server, but this still doesn't explain why the save game file is missing in the first place.
This is what we used to implement storing of save games: http://developer.android.com/guide/topics/data/data-storage.html#filesInternal
Did anyone else encounter this kind of problem?