I've done a lot of work (pro-bono) on a patch to a commercial game from ~11 years ago that needs some beta testing. Loads of people are waiting for it.
What are some ways to get good (by that I mean useful) feedback during the beta test phase for a game? I've got lots of people who want to play with it, but I'm concerned about getting good feedback without getting bogged down in the development. I'm also concerned that people will be more concerned about having the tweaks they want to see added to the patch than really testing the work that has been done.
- Do you provide the ability to log bugs directly into a bug tracker, or send them all to a person on the development team?
- How do you ensure you cover all the platforms you support (in my case: Mac OSX (x86/ppc), Windows (multiple versions), Linux (multiple versions)?
Are there any good software packages (like a web portal) for running a beta test for a project like this? Any good documents out there with tips?